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Privacy Policy & Terms of Service
Cando Crew LLC ("we," "us," or "our") operates a residential cleaning service based in New Jersey. This Privacy Policy explains how we collect, use, and protect information you provide to us, including through our website, contact forms, and advertising platforms.
How We Use Your Information
We use the information you provide to:
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Contact you about your cleaning quote and scheduling.
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Confirm and coordinate cleaning appointments.
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Respond to questions or requests you submit.
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Improve our services and follow up on past service.
We do not use your information for any purpose beyond communicating with you about our services.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties
We may share limited information with:
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Service providers performing your cleaning service, solely as needed to complete the job (e.g., name, address, service details)
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Service providers who help us operate our business (e.g., booking, payment, and scheduling platforms), solely to support that function
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Law enforcement or legal authorities, only if required by law
Data Retention
We retain your information for as long as needed to provide services to you and maintain business records, or as required by law.
Your Choices
You may contact us at any time to:
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Ask what information we have on file for you
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Request corrections to your information
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Request that we delete your information, where applicable
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Opt out of future communications
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Cando Crew LLC
Email: info@candocrews.com
Phone: 609-309-0093
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Terms of Service
Thank you for choosing Cando Crew LLC. By confirming your booking, you agree to the terms below.
1. Service and Quotes
All quotes are estimates based on information you provide. If the scope is larger upon arrival, we will notify you in writing for approval before additional work begins. Services are performed by vetted professionals. Each professional is required to maintain general liability insurance and is assigned by Cando Crew LLC. You are booking Cando Crew LLC to coordinate your service, not an individual cleaner directly.
2. Appointments and Access
You agree to provide safe access to your home at your scheduled time. If we cannot access your home, a lockout fee a lock-out fee of $75 may be charged to your card on file.
3. Payment
A valid card on file is required to secure your booking. We only accept credit card payments. By providing your card, you authorize us to charge your card on file.
4. Cancellations and Rescheduling
Please provide at least 24 hours notice to cancel or reschedule. If you cancel after 5:00 PM the day before your job or we cannot access your home, you will be charged a $75 cancellation fee to your card on file. To cancel or reschedule service, email info@candocrews.com.
5. Satisfaction Guarantee
Your satisfaction is our priority. If you are not satisfied, notify us within 24 hours with details. We will return to re-clean the areas of concern at no charge.
6. Home Protections
For safety, we do not clean beyond a three step ladder, biohazard, mold, pest infested areas, or any task that risks safety.You are responsible for securing pets, valuables, and delicate items before service. We are not liable for damage to items that were not disclosed or removed from cleaning areas, or for fixtures that were not in good working order. Please report any damage within 24 hours with photos so we can work with the professionals and their general liability insurance to resolve valid claims.
7. Supplies & Equipment
We provide our own professional cleaning products and equipment. If you request we use your products, we are not responsible for outcomes, reactions, or damages caused by those products.
8. Safety
Our professionals have the right to refuse or stop service if they feel unsafe or encounter hazardous conditions, harassment, or abuse. You agree to provide a safe working environment.
9.Protection of Our Team
Our cleaners are vetted professionals assigned by Cando Crew LLC. You agree not to solicit, hire, or book any cleaner introduced to you by Cando Crew LLC for private work outside of Cando Crew LLC during service and for 12 months after. If this agreement is breached, you agree to pay liquidated damages of $1,500 per occurrence, which represents our cost to acquire, vet, and replace clients and contractors.
10. Photos
You permit us to take before and after photos for quality verification and marketing. No personal identifying information will be shared.
11. Limitation of Liability
In no event shall Cando Crew LLC total liability exceed the amount paid for the specific service giving rise to the claim. No claim may be brought more than one year after it arose.
12. Governing Law
These Terms are governed by New Jersey law and any disputes shall be resolved in Somerset County, New Jersey.
13. Updates to Terms
We reserve the right to update these Terms at any time. The latest version posted on our website with the effective date will control.